Aurum Catering and Management Services

Our Commitment To You

Our vision for Aurum is to continually meet the needs of our clients in a way that adds value and breaks new ground in on-site service delivery whilst remaining competitive.

"Our aim is to be as open and transparent as possible with our processes so as to develop a partnership with you over the longer term. Our mission is to work with our clients to achieve a mutually beneficial partnership, act with integrity, honesty and professional courtesy whilst delivering the highest quality services."

To this end we will work with you to ensure that we continually deliver an excellent service to your residents and seek to further develop and enhance the service with the introduction of new foodservice models as they become acceptable to the industry.

Quality and safety are two of our most important values. We strive for a Zero Harm culture and actively encourage our employees (including contractors) to adopt this way of thinking.

We have a range of policies including:

  • Community Relations Policy
  • Continuous Improvement Policy
  • Drug & Alcohol Policy
  • EEO & Affirmative Action Policy
  • Employee Relations Policy
  • Environment Policy
  • Food Safety Policy
  • Gifts & Gratuities Policy
  • Health & Safety (Zero Harm) Policy
  • Indigenous People’s Policy
  • Internet / Email Policy
  • Personal Protective Equipment Policy
  • Prevention of Workplace Bullying & Harassment Policy
  • Privacy Policy
  • Quality Policy
  • Risk Management Policy
  • Smoke Free policy
  • Training and Development Policy
  • Vehicle Policy

We remain committed to our strategy of taking a smaller margin over a longer period of time and in turn building the confidence of our clients in an effort to retain contracts on an on-going basis.